Frequently Asked Questions About Counselling & Therapy
We understand that starting counselling can feel like a significant step and that you may have questions before arranging your first appointment.
Below are answers to some of the most common questions we receive about counselling, EMDR therapy, couples counselling, online therapy and our referral process.
If you cannot find the answer you are looking for, please feel free to contact us or submit a referral.
General Counselling Questions
What is counselling?
Counselling provides a safe, confidential and supportive space where you can explore thoughts, emotions, experiences and challenges with a qualified therapist.
Many people seek counselling for anxiety, depression, stress, grief, relationship difficulties, trauma, low self-esteem and personal development.
How long does counselling last?
The length of counselling varies depending on your needs and goals.
Some people benefit from short-term therapy focused on a specific issue, while others prefer longer-term support. This is something we will discuss together during your initial assessment.
How often will I attend counselling?
Most clients attend weekly sessions, although alternative arrangements may be discussed depending on individual circumstances.
How long is each session?
Most counselling sessions last approximately 50 minutes.
Will counselling help me?
Every individual is different, but many people find counselling helpful in improving self-awareness, emotional wellbeing, coping skills and overall quality of life.
Questions About Getting Started
How do I arrange my first appointment?
The quickest way to begin is by completing our referral form.
Once we receive your referral, we will contact you to discuss your needs and arrange an initial assessment.
What happens during the first session?
Your first appointment is usually an assessment session where we discuss your current concerns, personal history and goals for therapy.
This helps us identify the most appropriate support for your circumstances.
How long will I have to wait?
Waiting times can vary depending on therapist availability and demand. We aim to contact new referrals as quickly as possible and will discuss likely waiting times when we receive your enquiry.
Can I refer myself?
Yes. Many of our clients self-refer directly through our referral form.
We also accept referrals from healthcare professionals, organisations and employers where appropriate.
Questions About Fees
How much does counselling cost?
Our fees vary depending on the service provided and the therapist you work with.
Please visit our fees page or contact us directly for the latest information regarding counselling, EMDR therapy and specialist services.
Do you offer reduced-cost counselling?
Where available, a limited number of reduced-fee spaces may be offered. Availability can vary and will be discussed during your initial enquiry.
Questions About EMDR Therapy
What is EMDR therapy?
EMDR (Eye Movement Desensitisation and Reprocessing) is an evidence-based therapy often used to support people experiencing trauma, PTSD and distressing life experiences.
You can learn more on our EMDR therapy page.
Can EMDR help with anxiety?
In some cases, yes. EMDR may be beneficial where anxiety is connected to past experiences or unresolved trauma.
How do I know if EMDR is right for me?
This can be discussed during your assessment. A therapist will help determine whether EMDR may be appropriate for your circumstances.
Questions About Couples Counselling
What is couples counselling?
Couples counselling helps partners improve communication, address relationship difficulties and strengthen emotional connection.
Find out more about our couples counselling service.
Do both partners need to attend?
Yes. Couples counselling is designed for both partners to participate in the therapeutic process.
Can couples counselling help after infidelity?
Many couples seek counselling following trust difficulties or infidelity. Therapy provides a safe environment to explore what has happened and discuss the future of the relationship.
Questions About Online Therapy
Do you offer online counselling?
Yes. We provide secure online therapy sessions through Zoom and Microsoft Teams.
Learn more about our remote therapy service.
Is online therapy effective?
Many people find online counselling to be just as effective as face-to-face therapy.
Online therapy can offer additional convenience and accessibility.
Can I access online therapy if I live outside Kent?
Yes. We support clients throughout the UK using secure online platforms.
Confidentiality and Professional Standards
Is counselling confidential?
Yes. Counselling is confidential, although there are limited circumstances where confidentiality may need to be broken if there are serious concerns about safety or legal obligations.
Your therapist will explain confidentiality fully during your first appointment.
Are your therapists qualified?
Our therapists hold relevant qualifications and work within recognised professional and ethical frameworks.
Many are members of professional bodies such as the British Association for Counselling and Psychotherapy (BACP).
Do your therapists receive supervision?
Yes. Regular supervision forms an essential part of ethical and professional counselling practice.
Location and Accessibility
Do you provide counselling in Hythe?
Yes. Self Horizons is based in Hythe and supports clients from across the local area.
Do you work with clients from Folkestone?
Yes. We regularly support individuals and couples from Folkestone, Sandgate, Hawkinge and the wider Kent area.
Can I access support remotely?
Yes. Online counselling and therapy services are available throughout the UK.
Still Have Questions?
If you cannot find the information you need, please contact us directly.
The quickest way to begin counselling is by completing our referral form.
You can also explore our individual counselling, couples counselling, EMDR therapy, online therapy and wellbeing services.